From experience we know that customers can have many questions when they make a reservation. During the past years we have had them all! From these questions we have created a comprehensive list of the important frequently asked questions (FAQ) and their answers.

If you cannot find the information you need in our FAQ, or you need further information, we suggest you sending an email to customer.service@hotraveling.com. The email can quickly be sent to the right person which gives us the opportunity to handle your request properly and personally. Should you not be able to send us an email, you can also contact us by phone on 86-10-13671361772.

Thanks for your patience, and please do not hesitate to contact us, we will enjoy assisting you!